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BlackBerry Corporation Senior Engagement Manager (EAST - Remote) in Boston, Massachusetts

Worker Sub-Type: Regular

* Job Description: *


Cylance is seeking a Engagement Manager to become immersed in managing new and ongoing Professional Services. The Project Manager will provide leadership and execution for assigned projects within the Professional Services division. This person will be will be the “go-to” person for all aspects of his/her Professional Services project. The role requires extensive coordination across a variety of teams: information technology, implementations, sales, strategic customers and in-depth knowledge of services and solutions. Develops, implements and maintains "best practices" in professional services management.

As part of the Professional Services team, the Engagement Manager bridges the gap between the Consulting team and the organization’s clients by managing service engagements and product rollouts for our customers.


  • Establish client relationships and lead the execution of Professional Services projects
  • Identify, analyze and prioritize opportunities to build relationships and continuing opportunities for the Professional Services team
  • Perform planning, analysis, coordination and reporting activities to keep projects and tasks on schedule
  • Exercise independent judgment within defined practices and procedures to determine appropriate action
  • Follow established guidelines and interpret policies
  • Demonstrate a basic knowledge of key services, operational policies, processes and methodologies


  • Bachelor’s degree in a technical or quantitative discipline or equivalent work experience. PMP a plus.
  • Minimum of 4 years of job-related experience
  • Ability to regularly communicate with people on a technical level
  • Strong organizational and analytical skills
  • Superior time management and follow-up skills


  • This position primarily works during standard business hours, however, there will be occasional extended hours in order to meet project deadlines


  • Current resume
  • Cover letter/summary expressing: o Why you are interested in working at BlackBerry Cylance o The skills, strengths and expertise you will contribute to our diverse team of extraordinary talent and humble hearts

    Job Family Group Name: Professional Services & Consulting
    Scheduled Weekly Hours: 40

We are BlackBerry, a global mobile communications leader who revolutionized the industry with its introduction in 1999. Today, BlackBerry’s products and services, from messaging to enterprise mobility, are relied on by millions of individuals every day to securely and efficiently connect them to the content and people that matter most. At BlackBerry our instinct for innovation is relentless, so as we continue to push the boundaries of mobile experiences, we continue to drive the talent, passion and creativity of our employees.

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